Things I hate (update).

Just wanted to update all my readers on my previous post (Things I hate). I know you've been anxiously waiting to find out what happened when I called Time Warner . Last week I called and explained my predicament—the fact that I'd been charged $200 dollars for something that seemed pretty simple.Well, for once, their response was good news! Yes, you heard that right, I had a good experience with Time Warner Cable. (Although it didn't necessary look good at first).

So what happened? I explained my story to the lady on the phone, and asked her why I was charged $99.95 twice for my install. I fully expected her to say that it was a mistake, and that I was only supposed to be charged $99.95 once. At that point I would attempt to talk my way out of that $100 charge. But no, what did she do? She acted like it was NORMAL. She said I was supposed to be charged that much money! I said, "What? It costs $100 just to cut a $%#in hole in the wall? That is not a mistake? That is ridiculous!"

I think she could sense from her tone that I was not a happy camper, one who she did not want to deal with she transferred me to her supervisor. "Good, I can finally get something done," I thought to myself.

After waiting for probably 10 minutes, a guy answered. Let's call him Albert, to protect the innocent. He asked how he could help me, so I told him how the first lady had transferred me to her supervisor.

Albert was not her supervisor. "Awesome," was my first thought, another run-around. However, Albert was something better than her supervisor.
Albert was very nice.
Albert was a God-send.
Albert was a blessing in disguise.
Albert was in the "Retention" department.
Albert has the power to try and make me happy and to retain my services with Time Warner.
Albert is my new best friend.

To keep a long story from being way longer, Albert sympathized with my predicament, and fully agreed that $200 dollars to run some cable and cut a couple holes was obscene. Thank you Albert," was a phrase I repeated often during this call.

He dropped the $200 to $6o, and, for all of my trouble, he gave me some free services, which was awesome, so now I am paying about $16 less per month.

Anyway, the moral of this story is that standing up and not taking BS worked for me. I firmly stated my case and stood my ground, without being a dick about it. It turns out I am my father's son! He would be so proud.

In fact, he's probably up in Heaven right now, taking a break from talking his way into a brighter halo and a bigger set of wings, to look down and smile upon me.